Terms, Conditions & Freight

Payment

Private Purchases:

Payment must be received for private purchases before goods are dispatched.

Schools:

Schools may pay on receipt of goods (invoice sent with goods).

Return Policy

Full credit on goods received in original condition within 28 days of dispatch from warehouse.
 

Shipping and Handling

All prices are in $NZ. A single, combined freight charge applies to resources sent on the same day.

NZ orders:

Add 10% for freight. Maximum charge of $15.00

Overseas orders:

Add 20% for freight. The customer is responsible for paying all duties to Customs and Excise and any other tariffs pertaining to the destination country.

Shipping Times

Parcels will be dispatched the working day following receipt of order from schools or following receipt of payment for private purchases.
 

Support Policy

Every purchase is fully supported with a money-back guarantee.
Enquiries will usually be answered within 24 hours of receipt of e-mail.
 

Privacy Policy:

All information received by Rainbow Reading Programme is confidential and will not be sold, or given to any third party.
 

Legal Issues:

All legal issues pertaining to this product will be dealt with according to New Zealand Law.